---
title: "1040 - Login Refused, No User ID"
canonical: "https://support.crosslinktax.com/space/CSC/1869285203/1040%20-%20Login%20Refused%2C%20No%20User%20ID"
format: markdown
---
![image](media://fea2d047-3875-47cf-8e32-32a394d395ad)

> ⚠️ This message appears if either of the following are true:
> ⚠️ 
> ⚠️ - The User ID entered is invalid.
> ⚠️ - No license is active for the specified season.

> 📝 A user ID can be active for one year and not active for a prior year.

 

**Follow the instructions below to successfully validate the user id:**

 

**Method 1 - Verify the USER ID and Password:**

1. Login with **Admin rights.**
2. Click **Setup **> **Office Setup.**
3. In the **User ID** field, verify the entered value is correct.
4. Click **OK** to save the change.

 

**Method 2 - Verify the license has been activated in the portal:**

1. Log in to the **CrossLink Web Portal**.
2. Select the correct **Tax Year**.
3. Go to **Support > Manage offices**.
4. Activate the necessary licenses for that user id.