---
title: "1040 - Using the Forgot Password Link"
canonical: "https://support.crosslinktax.com/space/CSC/1869285619/1040%20-%20Using%20the%20Forgot%20Password%20Link"
format: markdown
---
> ℹ️ The Forgot Password link has been added to the **Login** screen to allow resetting the password without contacting Technical Support. A **Temporary Password** will be emailed or sent via text message and, upon verification, will allow a new password to be created.

> 📝 *To utilize the Forgot Password Link feature the Login account must have either an Email Address or Cell Phone Number entered in the Login Account preferences as shown below*.

 

![image](media://6fa54597-0a45-4630-ae15-e6cdb51a3157)

 

**Follow the instructions below to successfully reset your password:**

1. From the **Login Screen**, enter the **Login name** and click the **Forgot Password?** link.

2. The** Reset Password** window will open.

- Check **Send to Cell** to send the temporary password to the** cell phone registered** with this login account or,
- Check **Send to Email** to send the temporary password to the **email address registered** to this login account.

3. Click **OK** to continue or click **Cancel** to close the window.

- Open the **email** or **text message** to view the **Temporary Password.** Enter that **Temporary password,** and in the **New Password** field enter in the **new password** for this **Login** (***the new password cannot be one that was used previously***) following the **strong password guidelines**. **Re-enter** the **newly created password** and click **OK**. Communication with central site will occur and the program will open.