---
title: "1040 - When Clicking a Retrieve/Transfer Return Nothing Happens"
canonical: "https://support.crosslinktax.com/space/CSC/1869285868/1040%20-%20When%20Clicking%20a%20Retrieve%2FTransfer%20Return%20Nothing%20Happens"
format: markdown
---
> ℹ️ This article describes what to do when the user attempts to retrieve or transfer returns and the Windows Open or Save dialog box does not appear.

> ⚠️ The software will automatically try to load or save from the location that has been set. In order to get the Load/Save dialog box to appear you will need to remove the Retrieval path and/or Transfer path.

 **Follow the instructions below to successfully fix the dialog box not appearing:**

## **Removing the Retrieval Path**

1. Click **Setup **> **Local Setup**.
2. Locate the field next to **Retrieval Path**
3. **Delete** the value in the field.
4. Click **OK**.

> ✅ *The next time you click on Retrieve Returns you will be prompted with the Load dialog box.*

## **Removing the Transfer Path**

1. Click **Setup** > **Local Setup**.
2. Locate the field next to **Transfer Path**
3. **Delete** the value in the field.
4. Click **OK**.

> ✅ *The next time you click on Transfer returns you will be prompted with the Save dialog box.*