---
title: "1040 - Submitting a Return for Diagnostics"
canonical: "https://support.crosslinktax.com/space/CSC/1869287652/1040%20-%20Submitting%20a%20Return%20for%20Diagnostics"
format: markdown
---
> ℹ️ This article demonstrates how to submit a return to Technical Support for diagnostics. This process will **not** send the return to the IRS/State, nor stop existing returns in Central Site ready to be submitted to the IRS/State.

**Follow the instructions below to successfully submit a Return to the Central Site without Sending it to the IRS:**

 

1. While in the return, click **Queue **(if the **Return Errors and Rejects** box appears, click **Next**).

2. Select the **Submit for Diagnostics **check box (make sure that nothing else is checked) and type in the **Comments** box (in detail) what is the issue (1,000 character limit).

![image](media://8c08e153-66b9-4c48-8226-ea65b0e193f0)

3. Click **Queue**. The software takes you to the **Return Lookup** window.

4. Click **Transmit **and when the **Transmit to Central Site** dialog appears, click **Transmit**.

> ⚠️ *It is normal to receive notification that the return was “****Refused****” by Central Site when submitting a return for diagnostics.*

5. Once the return has been received by Technical Support, remove the "**Suspended**" status on the return by navigating to the **Information and Status** worksheet.

6. Clear the **Override Date** field and single character code to the right of that date field.

![image](media://d269c2ea-0493-4ad2-8a80-9bf53229f4dc)

## **Once the Return has Completed the Diagnostics Review and is Ready to be Transmitted for E-file:**

1. Open the return and click on the **Queue** button.
2. If the **Return Errors and Rejects** box appears, click on the **Next** button on the lower right side.
3. On the **Queue Return for Transmission **window, ensure the "**Submit for Diagnostics**" checkbox is clear near the lower left side of the window.
4. Select the checkboxes for **Federal** and **State** (if applicable), and then click on the **Queue** button.
5. The return will be queued to transmit to Central Site the next time the "**Transmit to Central Site**" is run from the **WIP** screen.