---
title: "Wallet - How to Process Manual Payments for Unpaid Invoices"
canonical: "https://support.crosslinktax.com/space/CSC/1869295344/Wallet%20-%20How%20to%20Process%20Manual%20Payments%20for%20Unpaid%20Invoices"
format: markdown
---
> ℹ️ This article demonstrates how to process a manual payment for any unpaid invoices.  If you notice an invoice that displays an **Unpaid** status,  please note the following:
> ℹ️ 
> ℹ️ 1. **Auto Reload failed**: the most common scenario is when the Credit/Debit Card account has insufficient funds.
> ℹ️ 2. **Manual Reload**: typically, funds need to be added manually to the wallet, due to insufficient funds.

> 📝 Unpaid invoices for an E-file, will not prevent other E-files.  So long as there is sufficient Wallet Balance, transmitting return will not be restricted.

> 📝 Unpaid Invoices for Remote Signatures (RSS) can result in disabling of the RSS feature.

---

 

**Follow the instructions below to successfully process a manual payment for unpaid invoices:**

1. Click the **Invoices** tab.

![image](media://f6920de0-9048-47c5-a08c-135cd6325667)

2. Click the “**Unpaid**” link on the applicable invoice.

3. Review the Invoice if necessary.

4. Click **Pay** **Now**: this will deduct the amount due on the invoice from the Wallet balance.

![image](media://426387c0-d028-4b00-8eb7-1030ccdeb57f)

> 📝 If the balance is insufficient, please process a **[Manual Wallet Reload](https://crosslinktax.atlassian.net/wiki/spaces/CSC/pages/1869295407)**.


> ⚠️ If your **Reload Setting** is set to **Auto-Reload**, please be aware that an Auto-Reload MAY take place.  The reason being, if this payment were to go through, the wallet will attempt an Auto-Reload immediately afterwards.  If that Auto-Reload fails, for whatever reason, the “Pay Now” will also fail **leaving the invoice unpaid**.